FAQ

Unit 8, Hersham Farm, Longcross Road, Longcross, Chertsey, Surrey KT16 0DN
Directions

Yes, you are welcome to visit our shop and café!

All celebration and wedding cakes must be paid in full at the time of booking. 

Our hours of operation are.
Monday - Friday: 7:30am - 3:30pm.
Saturday: 10:00am - 3:30pm.
Sunday - Closed.

You will need to order your cake for Saturday or as close to the date required. Our cakes will be perfectly fresh for 7 days if stored correctly in the fridge. 

Each cake is hand-made from scratch to order, using the finest of ingredients to ensure quality and exceptional taste. All our cakes are moist, fresh, and delicious with our friendly customer service on hand to guide you through choosing the best cake for your occasion. All our cakes are handmade onsite and NOT outsourced to other bakers, ensuring quality and consistency. We can accommodate most dietary requirements and only require 48 hours’ notice for any of our ‘ready to order’ cakes online. 

We have created a stunning collection of cakes that we are extremely proud of, you won’t be disappointed.

Yes! You can order online, and we will make your cake fresh to order, and have your order ready for your selected collection or delivery date. 

Online:
To place your cake, order online, choose your favourite cake by browsing our collection of cakes. Select the cake you want, select your size, flavour, message and any extras if required. Add your cake to your basket, acknowledge our T&C’s and then click ‘checkout’. Fill in payment info and that’s it! All our ready to order cakes online require just 2 days’ notice. 

Step 1: Find your cake 
On Cake Girl London’s website, you can navigate by selecting a category. You can then browse our different styles and designs. You can return to our home page at any time by clicking our brand logo in the middle on the screen. 

Step 2: Personalise your cake
Choose your favourite flavour and size. Here you can personalise your cake if you wish with additional extras to customise your perfect design. 

Step 3: Choose delivery or collection date
Select the cake you want to purchase, pick the date, and time you require your cake. Any greyed-out dates are unavailable as we are either fully booked or reached our maximum baking capacity. Delivery will be calculated on the last page. You can find more about prices here.

Step 4: Add to your cart
Once you have selected all the required fields, at the bottom of the page, click the “Add to cart” button. You can then proceed to the next page.

Step 5: Confirm your order 
Before you make payment, you will have a chance to review your order and check everything is as it should be. From here you can click back if you want to change a previous selection.

Step 6: Address & payment
We can deliver to any address, whether that’s your home, work, or venue. Input those details here. 

Select your preferred payment option, fill in the relevant details and make payment. We accept PayPal, all major credit and debit cards. We also accept bank transfer on telephone orders. 

Step 6: You will receive order confirmation
After you have completed your purchase, you will receive a confirmation email or text confirming your order.

We apologise for any inconvenience, but any greyed-out dates are unavailable because we are either fully booked or have reached our maximum baking capacity.

Yes of course! You can collect from us. You will need to select collection before you add your cake to your basket and again at checkout. Collection is FREE our address is. Unit 8, Hersham Farm, Longcross Road, Longcross, Chertsey, Surrey KT16 0DN Directions

Yes! There is lots of free parking onsite, pop into the café to collect your order.  

Monday – Saturday: 10am - 3pm
Sunday: Closed.

We deliver all throughout Surrey, and surrounding areas. A full list of postcodes we deliver to can be found here.

At present we only deliver within a 30-mile radius from our Chertsey Cakery & Café. If your order is out of our coverage area, please contact us as we may be able to fulfil large orders further afield which will incur additional costs.  The cost of delivery is determined by several factors, including distance, congestions, ULEZ, mileage, and time.

Monday - Friday: 8am - 12pm & 12pm - 4pm
Saturday: 8am-12pm
Sunday: Closed. 

We will make every effort to deliver the goods by the delivery time specified, but delivery times are not guaranteed. If delivery is delayed for any reason beyond our reasonable control, the delivery date will be extended for a reasonable period, and we will contact you to arrange an alternate time.

Sure, we do! ULEZ and congestion charge are factored into shipping cost and calculated at checkout on our website. 

Unfortunately, we do not provide a guaranteed timed delivery service as part of our standard delivery costs. 

If you need the cake for a certain time, we recommend ordering it the day before. If you are unable to accept delivery the day before, we offer a very limited number of Priority Delivery slots at a higher fee starting at an extra £25; please contact us for more information.

Delivery cost is calculated at checkout depending on postcode.

Our delivery fee covers one delivery attempt only. Any missed delivery will incur an extra cost. If you require it to be redelivered the same day, we may be able to re-deliver at a cost starting from £25. You are also welcomed to collect your cake from us, please see collection options here. We cannot be held liable for missed deliveries.

You can choose to have your cake delivered to anywhere, providing it is in our list of postcodes and they are willing to accept delivery on your behalf. 

We require you to provide us with as much contact information as possible for venues, or recipients accepting your order. This can be entered in the “notes to baker” section before you add your cake to the shipping cart.

Cake Girl is not held responsible for any damage to your order after delivery.

Any address changes require three working days' notice in writing. Please confirm your address details via email. Please keep in mind that they may incur additional charges based on your postcode.

If the delivery address is incorrect and we are not notified three working days before delivery, we may be unable to process the change and a re-delivery fee from £25 may apply.

If you are looking for something different or bespoke, please complete our bespoke form found here. We will respond to you with a quote or alternative ideas that suit your requirements.

You can order a year in advance, and the minimum time required for our online shop cakes is 48 hours. For other cakes such as bespoke orders we recommend placing your order asap to see if your date is available. 

Please send an email to info@cakegirllondon.co.uk. Alternatively, you can call us during opening hours on 01932 905555 so we can assist you further. 

Our hours of operation are
Monday: Friday: 7:30am-3:30pm
Saturday:10:00am-3:30pm
Sunday: Closed.

Click here to see our care guide. 

If you are driving, we strongly advise you to store your cake in the boot of your vehicle. This is a level surface. You can add extra security by wrapping a blanket around the base of the box. Please drive carefully, take corners slowly, and keep in mind that you have valuable handmade cargo on board! 

We recommend delivery for larger cakes because they can be very heavy. We found that carrying the cake in its original box with both hands’underneath is the safest way. This will prevent pressure from being applied to the sides of the box, potentially damaging your cake. 

We do not recommend taking public transportation with your cake.

Cake Girl is not held responsible for any damage to your order after transportation.

We recommend consuming your perfectly fresh cake within three days after it has been provided to you. If you intend to eat your cake on the day of delivery, store it in a cool, dry place away from direct sunlight.

If you intend to serve your cake the next day, keep it refrigerated, but for best results allow it to come to room temperature before serving. This takes approximately around two hours.

Your cake will also be perfectly safe to eat for up to 7 days if stored properly. 

It is worth noting that some edible topping components such as doughnuts or topped fresh flowers, may only last a few days.

Please keep in mind that the cakes may contain internal supports such as cocktail sticks and dowels, which must be removed before serving. Please see our cutting cake guide here.

We bake with care and attention to detail, but because each cake is handcrafted from scratch, a piece of eggshell or fruit seeds, may occasionally find their way into our cakes.

Please see our terms and conditions.

Please see our terms and conditions.

Please see our terms and conditions.

We offer a variety of gluten-free sponge cakes and can also accommodate vegans; however, all our cakes are baked and decorated in an environment that contains nuts. Cakes may contain NUTS, MILK, EGGS, WHEAT, SOYA, GLUTEN, LUPIN, SESAME SEEDS, and SULPHUR DIOXIDE unless otherwise specified. On request, food allergy information is available. We are unable to accept responsibility for any incidents involving personal food allergies. 

We cannot offer exact replicas as no two cakes are ever the same. We can however try to fulfil your design as close to your brief as possible but there will always be differences.